These Terms and Conditions (“T&C”) apply to the usage of the Games through Bitstarz.com
(“Website”) through related enabling internet, mobile or other platforms by you (“You” or
These T&C constitute a binding agreement between You and Bitstarz.com.
These T&C come into force as soon as you click on the “ACCEPT” button, by doing which
you signify to Bitstarz.com that you have read these T&C and accept them. By using any
of the Website you signify that you agree with these T&C.
You must read these T&C carefully in their entirety before clicking on the “I accept
terms and condition” button. If you do not agree with any provision of these T&C you
must not use or continue to use the Website.
You fully understand and agree to be bound by the terms and conditions contained herein and
as may be amended by Us from time to time.
Bitstarz.com reserves the right to modify and amend this Agreement at any time with or
Rules and explanations in respect to the games provided separately on the Website are
incorporated into these T&C by reference.
ELIGIBILITY TO USE BITSTARZ.COM’S SERVICES:
You may participate in any of the Games if and only if:
You are over eighteen (18) years of age or such higher minimum legal age of majority
as stipulated in the jurisdiction of Your residence; and
it is legal for You to participate in the Games according to applicable laws in the
jurisdiction of your residence.
It is entirely and solely Your responsibility to enquire and ensure that You do not breach
laws applicable to you by participating in the Games.
YOUR MEMBER ACCOUNT
REGISTRATION AND OPENING OF YOUR MEMBER ACCOUNT
In order for you to be able to place wagers using any of the Website, you must first
register with bitstarz.com and open an account (“Member Account”).
You are allowed to have only one Member Account. Only one Account for each
household, IP, PC is allowed. If you attempt to open more than one Member Account,
all accounts you try to open may be blocked or closed and any bets may be voided.
Also any returns, deposits, winnings or bonuses which you have gained or accrued during such
time as the Duplicate Account was active will be forfeited by you and may be
reclaimed by us, and you will return to us on demand any such funds which have been
withdrawn from the Duplicate Account. If you wish to open another account, you may
do so by contacting the Manager at
. If a new account is opened, the old account will be closed. If you notice that you
have more than one registered Member Account you must notify us immediately. Failure
to do so may lead to your Member account being blocked for access.
You must enter all mandatory information requested into your registration form,
including a valid e-mail address; if you do not enter a valid email address, we will
be unable to help you recover any “forgotten passwords”. It is your sole
responsibility to ensure that the information you provide is true, complete and
As part of the registration process You will have to choose Your username and
password for Your login into the Website. It is Your sole and exclusive
responsibility to ensure that Your login details are kept securely. You must not
disclose Your login details to anyone. Bitstarz.com is not responsible for any abuse
or misuse of Your Member Account by third parties due to Your disclosure, whether
intentional or accidental, whether active or passive, of your login details to any
Bitstarz.com reserves the right to refuse to register an Account or close Your
Account. However all virtual funds within Your Account will be returned and all
contractual obligations already made honoured.
Bitstarz.com prohibits player collusion and do not allow any kind of robots and
programmed devices to participate in game play. Bitstarz.com reserves the right to
void any game play which results from the use of robots and/or programmed devices.
If you are a player from the US or any of its states, you won't be allowed to play
real money wagering games.
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine. BitStarz will make reasonable efforts to prevent players from these countries to reach the games, but if a players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
DEPOSITS INTO YOUR MEMBER ACCOUNT
You may only participate in Games if you have sufficient Virtual Funds on Your
Member Account for such participation. For the avoidance of doubt, Virtual Funds
shall mean Bitcoins or any other currency. Bitstarz.com will not grant any form of
virtual credit whatsoever for participation in any of the Games.
Bitstarz.com can, under certain circumstances, credit a player’s account with so
called “bonus”. The conditions for the crediting of the bonus (e.g. First Deposit
Bonus) and the amount of the bonus is determined by Bitstarz.com and set out on the
website from time to time. For promotions that are currently running please follow
If an account contains both the Virtual Funds and bonus funds, the bonus funds will
only be available for wagering once the existing Virtual Funds have been used.
Before fulfilling the bonus turnover conditions if you transfer or withdraw the main
deposit amount, bonus funds and all winnings from this bonus will be forfeited.
To deposit Virtual Funds into your Member Account, you can transfer Virtual Funds
from your personal wallets or other Virtual Funds related accounts.
Bitstarz.com is not a financial institution and thus should not be treated as such.
Your account will not bear any interests.
Deposited amounts are available on the Account within a reasonable amount of time
after the confirmation of the deposit.
We reserve the right to use additional procedures and means to verify your identity
(Know Your Client) when effecting deposits into your Account.
Bitstarz.com is not an exchange and therefore does not execute any converstion
between Bitcoin and any Fiat currency.
WITHDRAWALS FROM YOUR MEMBER ACCOUNT
While Bitstarz.com will endeavour to pay out withdrawals immediately, some
withdrawals may take longer than others. Bitstarz.com shall try to pay out
withdrawals within 24 hours, however in some cases, withdrawals may take longer;
this would clearly be stated when you choose a method of withdrawal.
Bitcoin withdrawals will be made to your stated Bitstarz.com wallet. To withdraw any
Virtual Funds which have been deposited, we require the block chain to give at a
minimum 1 confirmation of your last deposit, before a withdrawal can be made. If you
deposit with a small mining fee, 1 confirmation can take up to 20 min.
If we mistakenly credit your Member Account with winnings that do not belong to you,
whether due to a technical, error in the pay-tables, or human error or otherwise,
the amount will remain our property and will be deducted from your Member Account.
If you have withdrawn funds that do not belong to you prior to us becoming aware of
the error, the mistakenly paid amount will (without prejudice to other remedies and
actions that may be available at law) constitute a debt owed by you to us. In the
event of an incorrect crediting, you are obliged to notify us immediately by email.
You acknowledge that the Virtual Funds are consumed instantly and Bitstarz.com do
not provide for refunds or cancellation. Bitstarz.com reserves the right to payout
substantial wins in monthly installments.
BitStarz agents reserve the right to carry out additional verification procedures
for any pay-out exceeding the equivalent of 1000 Euro / 3 BTC or cumulative
withdrawals exceeding 2300 Euro / 7 BTC, and further reserves the right to carry out
such verification procedures also in case of lower pay-outs. Such verifications may
for example include copies of a player’s passport, national Identity Card (kindly note that an Australian proof of age card is not a valid form of ID at BitStarz. Therefore, any other form of identification mentioned here is accepted as well as a National Identity Card), copies of
a player’s utility bills, and/or copies of the debit/credit cards used to deposit.
If you win more than 20 Bitcoins or €15, 000, we reserve the right to divide the pay
out into monthly instalments of 20 BTC or €15,000 until the full amount is paid out.
Due to restrictions of the payment processor the minimum withdrawal amount processed
via Wire Transfer is 500 €/$/£. For transactions within EU the minimum withdrawal
amount processed with Wire Transfer is 100€/$/£. Maximum withdrawal amount processed
to a player is 7500 €/$/£ per a week and 15000 €/$/£ per a month, unless otherwise
specified in the promotional Terms & Conditions, where exceptions can be made to
players with a higher VIP status.
CLOSING OF ACCOUNT
You may close Your account by contacting customer support. Bitstarz.com will return
to You any and all funds from Your Member Account subject to the deduction of
relevant withdrawal charges. The method of repayment will be at our absolute
Bitstarz.com reserves the right to close Your Member Account and to refund to You
the "Account balance", subject to the deduction of relevant withdrawal charges, at
Bitstarz.com’s absolute discretion and without any obligation to state a reason or
give prior notice
If You do not log onto Your Member Account via the internet, using Your "User Name"
and "Password" for a period of one (1) year, all balances may be removed from Your
account after a notification has been sent to the registered e-mail address.
YOUR OBLIGATIONS AS A PLAYER
You hereby declare and warrant that:
You are over 18 years of age or such higher minimum legal age of majority as
stipulated if the jurisdiction of Your residence (e.g. Estonia – 21 years) and,
under the laws applicable to You, legally allowed to participate in the Games
offered on the Website.
You participate in the Games strictly in your personal non-professional capacity for
recreational and entertainment reasons only;
You participate in the Games on your own behalf and not on behalf of any other
All information that You provide to Bitstarz.com during the term of validity of this
agreement is true, complete, and correct, and that You shall immediately notify
Bitstarz.com of any change of such information;
You are solely responsible for reporting and accounting for any taxes applicable to
You under relevant laws for any winnings that You receive from Bitstarz.com;
You understand that by participating in the Games you take the risk of losing
Virtual Funds deposited into Your Member Account;
You shall not be involved in any fraudulent, collusive, fixing or other unlawful
activity in relation to Your or third parties’ participation in any of the Games and
shall not use any software-assisted methods or techniques or hardware devices for
Your participation in any of the Games. Bitstarz.com hereby reserves the right to
invalidate any wager in the event of such behaviour;
You understand that Virtual Funds as Bitcoin are not considered a legal currency or
tender and as such on the Website they are treated as virtual funds with no
You understand that Bitcoin value can change dramatically depending on the market
You are not allowed to transfer Virtual Funds from your Account to other players or to
receive Virtual Funds from other players into your Account, or to transfer, sell and/or
acquire, user accounts.
Games played on Our site should be played in the same manner as games played in any other
setting. This means that players should be courteous to each other and avoid rude or obscene
Some circumstances may arise where a wager is confirmed, or a payment is performed, by us in
error. In all these cases Bitstarz.com reserves the right to cancel all the wagers accepted
containing such an error, or to correct the mistake made re-settling all the wagers at the
correct prices/spreads/terms that should have been available at the time that the wager was
placed in the absence of the error.
Should the user become aware of possible errors or incompleteness in the software, he/she
agrees to refrain from taking advantage of them. Moreover, the user agrees to report any
error or incompleteness immediately to Bitstarz.com. Should the user fail to fulfil the
obligations stated in this clause, Bitstarz.com has a right to full compensation for all
costs related to the error or incompleteness, including any costs incurred in association
with the respective error/incompleteness and the failed notification by the user.
In the event a game is started but miscarries because of a failure of the system,
Bitstarz.com shall refund the amount wagered in the game to the User by crediting it to the
User’s Account or, if the account no longer exists, by paying it to the User in an approved
manner; and if the User has an accrued credit at the time the game miscarried, credit to the
User’s Account the monetary value of the credit or, if the account no longer exists, pay it
to the User in an approved manner.
Bitstarz.com reserves the right to reject or limit wagers. The user is not permitted to
wager an amount exceeding his/her personal account. Wins are credited to the personal
account of the user.
Bitstarz.com reserves the right to retain payments, if suspicion or evidence exists of
manipulation of the casino system. Criminal charges will be brought against any user or any
other person(s), who has/have manipulated the casino system or attempted to do so.
Bitstarz.com reserves the right to terminate and/or, change any games or events being
offered on the Website.
We reserve the right to require some verification in case of suspicious or fraudulent
Bitstarz.com reserves the right to declare a wager void partially or in full if
Bitstarz.com, at its own discretion, would deem it obvious that any of the following
circumstances have occurred:
you, or people associated with you may directly or indirectly influence the outcome
of an event, to obtain an unlawful advantage,
you and or people associated with you are directly or indirectly avoiding the rules
the result of an event has been directly or indirectly affected by criminal
wagers have been placed that would not have been accepted otherwise, but that were
accepted during periods when the website have been affected by technical problems,
due to an error, such as a mistake, misprint, technical error, force majeure or
otherwise, wagers have been offered, placed and or accepted due to this error.
Should the Casino become aware of any user who has accepted the bonus or a promotion with
sole purpose of creating a positive expected value on bonus return by using known practices
aimed at securing a cash out of said bonus or at any way try to take advantage of bonuses
received by BitStarz, then BitStarz will enforce immediate confiscation of winnings and
closure of the account. In the interests of fair gaming, equal, zero or low margin bets or
hedge betting, shall all be considered irregular gaming for bonus play-through requirement
purposes. Other examples of irregular game play include but are not limited to, placing
single bets equal to or in excess of 30% or more of the value of the bonus credited to their
account until such time as the wagering requirements for that bonus have been met. Should
the Casino deem that irregular game play has occurred, the Casino reserves the right to
withhold any withdrawals and/or confiscate all winnings.
You hereby acknowledge and accept that it is necessary for Bitstarz.com to collect and
otherwise use Your personal data in order to allow You access and use of the Website and
participation in the Games.
Bitstarz.com hereby acknowledges that in collecting Your personal details as stated in the
previous provision, We are bound by the Data Protection legislation. Bitstarz.com will
protect your personal information and respect your privacy in accordance with best business
practices and applicable laws.
Bitstarz.com will only use Your personal data to allow you to participate in the Games and
to carry out operations relevant to Your participation in the Games. All members of the
staff shall have access to Your personal data for the purpose of performing their duties.
Your personal data will not be disclosed to third parties, unless such disclosure is
necessary for processing of your requests in relation to Your participation in the Games.
You hereby consent to such disclosures.
As an individual you may exercise your right to access the data held about you by
Bitstarz.com by submitting your request in writing. Although all reasonable efforts will be
made to keep your information updated, you are kindly requested to inform us of any change
referring to the personal data held by Bitstarz.com. In any case if you consider that
certain information about you is inaccurate, you may request rectification of such data. You
also have the right to request the blocking or erasure of data which has been processed
In order to make Your visit to the Website more user-friendly, to keep track of visits to
the Website and to improve the service, Bitstarz.com collects a small piece of information
sent from Your browser, called a cookie. You can, if you wish, turn off the collection of
cookies (please refer to your browser instructions as to how to do this). You must note,
however, that turning off cookies may restrict Your use of the Website.
We may also inform you of changes, new services and promotions We think that You may find
interesting. If you do not wish to receive direct marketing data you may opt out of such
service through the member account.
You may contact our customer service according to the instructions located at the Website to
give us any complaints regarding our services.
Complaints are handled in the support department and escalated in the organisation of
Bitstarz.com in the case that support personnel do not solve the case immediately. The
player shall be informed about the state of the complaint to a reasonable level.
In the event of any dispute, you agree that the records of the server shall act as the final
authority in determining the outcome of any claim.
You agree that in the unlikely event of a disagreement between the result that appears on
your screen and the game server, the result that appears on the game server will prevail,
and you acknowledge and agree that our records will be the final authority in determining
the terms and circumstances of your participation in the relevant online gaming activity and
the results of this participation.
When we wish to contact you regarding such a dispute, we will do so by using any of Your
LIMITATION OF LIABILITY
You enter the Website and participate in the Games at your own risk. The Website and the
Games are provided without any warranty whatsoever, whether express or implied.
Without prejudice to the generality of the preceding provision, Bitstarz.com, its directors,
employees, partners, service providers:
do not warrant that the software or the Website is/are fit for their purpose;
do not warrant that the software and Website are free from errors;
do not warrant that the Website and/or Games will be accessible without
shall not be liable for any loss, costs, expenses or damages, whether direct,
indirect, special, consequential, incidental or otherwise, arising in relation to
Your use of the Website or Your participation in the Games.
You hereby agree to fully indemnify and hold harmless Bitstarz.com, its directors,
employees, partners, and service providers for any cost, expense, loss, damages, claims and
liabilities howsoever caused that may arise in relation to your use of the Website or
participation in the Games.
BREACHES, PENALTIES AND TERMINATION
If You breach any provision of these T&C or Bitstarz.com has a reasonable ground to
suspect that You have breached them, Bitstarz.com reserves the right not to open, suspend,
close Your Member Account, withhold payment of your winnings and apply such funds on account
of any damages due by You.
You acknowledge that Bitstarz.com shall be the final decision-maker of whether you have
violated Bitstarz.com’s rules, terms or conditions in a manner that results in your
suspension or permanent barring from participation in our site.
INTELLECTUAL PROPERTY RIGHTS
All website design, text, graphics, music, sound, photographs, video, the selection and
arrangement thereof, software compilations, underlying source code, software and all other
material contained within the Website are subject to copyright and other proprietary rights
which are either owned by us or used under licence from third party rights owners. To the
extent that any material contained on the Website may be downloaded or printed then such
material may be downloaded to a single personal computer only and hard copy portions may be
printed solely for your own personal and non-commercial use.
Under no circumstances shall the use of the Website grant to any user any interest in any
intellectual property rights (for example copyright, know-how or trademarks) owned by us or
by any third party whatsoever.
No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos
which appear on the Website except as specifically permitted in accordance with the Terms of
If any provision of these T&C is held to be illegal or unenforceable, such provision
shall be severed from these T&C and all other provisions shall remain in force
unaffected by such severance.
Bitstarz.com reserves the right to assign or otherwise lawfully transfer this Agreement. You
shall not assign or otherwise transfer this Agreement.
APPLICABLE LAW AND JURISDICTION
The Terms and Conditions stipulated below are effective as of September 22nd, 2014. Before
using the website BitStarz, please read Terms and Conditions carefully. The fact of using
the website confirms your consent with the Terms and Conditions.
The website BitStarz is operated by Nabelse Holdings Limited, Kimonos, 43A P.C. 3095,
Limassol, Cyprus (“Company”) and all game content is licensed through the Direx N.V.,
Wilhelminalaan 13, Willemstad, Curaçao. Registration number 131879., a company registered by
the Government of Curaçao, as an Information Provider legally authorized to conduct online
egaming operations from Curaçao. Egaming Licensing and Supervision is provided by